SHIPPING AND RETURNS
You can read my shipping conditions and exchange and returns policy of my products below.
SHIPPING COSTS
I ship all orders via registered mail, which allows you to track your package using the tracking code provided via email.
The shipping costs will be based on the rates listed on my website. You can enter your address in the shipping details to calculate the shipping costs.
Countries outside the EU, as well as the Canary Islands, Ceuta, Melilla, and Andorra, may be subject to customs control and fees that are not included in the purchase price.
If you are in Ibiza, you also have the option to pick up your order at my workshop or at a market where I am currently located. To avoid shipping charges, select "Spain-Ibiza" as the shipping destination (even if it's not an actual shipment), and then check the "Pick up in Ibiza" option. I will get in touch with you to arrange for the physical pickup.
DELIVERY TIMES FOR ORDERS
The estimated production time for custom-made or out-of-stock items at the time of purchase is around 10 natural days. It will depend on the specific piece, so contacting me and discussing it together will be the best option.
In addition to this production time, you will need to consider the shipping times of the courier companies we collaborate with. These will be 4 to 7 days for national shipments and 5 to 10 days for international and Canary Islands shipments. If you need your order urgently, I can find an express option for you, so please contact me for that. However, I cannot be held responsible for delays in shipping times by external courier companies.
If you are in Ibiza, you also have the option to pick up your order at my workshop or at a market where I am currently present. To avoid shipping costs being added to your order, select "Spain-Ibiza" as the shipping address (even though it is not an actual shipment), and then check the "Pickup in Ibiza" box. I will get in touch with you to arrange the physical pickup.
EXCHANGES AND RETURNS
Non-personalised pieces of jewellery purchased in my online shop can be exchanged for another item or returned within 14 days of receiving your order.
Contact me at carol@carolboneto.com as soon as possible to start the return process.
Shipping costs will be at your expense and you must send it in the original packaging and in perfect condition with tracking option (certified or with acknowledgement of receipt) to:
Casa Can Damià, 29
Santa Agnès de Corona
Postal Code: 07828
Ibiza, Balearic Islands
Spain
Carol Boneto is not responsible for lost shipments without tracking option, shipping address error or other issues unrelated to the brand.
CUSTOM INTERIOR DESIGN AND JEWELLERY PIECES
The interior design items, being unique pieces, cannot be exchanged or returned. In the case of fully or partially personalised jewellery pieces, as they are created specifically for the client, they cannot be exchanged or returned.
GIFT CARDS
Gift cards, purchased by you or received as a gift are non-refundable. However, their expiry date is unlimited, so you can use them whenever you want in my online shop or in person at my markets in Ibiza.
Thank you for reading my return and exchange policy.